27-04-2026

General Terms and Conditions of Contract

Introduction

This contractual document shall govern the General Terms and Conditions for the purchase of products (hereinafter, the “Conditions”) through the website www.kasasink.es, owned by KASASVERSE, S.L.U. under the commercial brand KASASVERSE, hereinafter referred to as the PROVIDER, whose contact details also appear in the Legal Notice of this Website.

These Conditions will remain published on the website and available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by KASASVERSE, S.L.U. It is the USER’s responsibility to read them periodically, as those in force at the time the order is placed shall apply. KASASVERSE, S.L.U. will archive the electronic document formalising the purchase and make it available to the USER upon request.

Contracts shall not be subject to any formality except in cases expressly provided for in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

• Has read, understood and comprehended what is stated herein.
• Is a person with sufficient legal capacity to contract.
• Accepts all obligations set forth herein.

These Conditions shall have an indefinite period of validity and shall apply to all purchases made through the PROVIDER’s website.

The PROVIDER informs that the business is responsible for and aware of the current legislation of the countries to which it ships products, and reserves the right to unilaterally modify the Conditions, without this affecting goods or promotions acquired prior to the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the products contracted by the USER is KASASVERSE, S.L.U., with registered office at Calle Herrador Nº 7, Pta. B, 38.683 Santiago del Teide, Santa Cruz de Tenerife, Tax ID B26642371 and customer service telephone number 636422709.

On the other hand, the USER, registered on the website by means of a username and password, for which they are fully responsible regarding use and safekeeping, and responsible for the accuracy of the personal data provided to the PROVIDER.

Purpose of the contract

The purpose of this contract is to regulate the contractual purchase relationship arising between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online contracting process.

The contractual purchase relationship entails the delivery, in exchange for a determined and publicly displayed price through the website, of a specific product.

Correction of data

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify them via email at kasasverse@gmail.com so that KASASVERSE, S.L.U. may correct them as soon as possible.

The USER may keep their data updated by accessing their user account.

Contracting procedure

In order to access the products or services offered by the PROVIDER, the USER must be of legal age or an emancipated minor and register through the website by creating a user account where necessary. Therefore, the USER must freely and voluntarily provide the personal data required, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) regarding personal data protection, detailed in the Legal Notice and Privacy Policy of this website.

The USER shall choose a username and password (where necessary), undertaking to use them diligently and not make them available to third parties, as well as to notify the PROVIDER of their loss or theft or possible unauthorised access by a third party, so that immediate blocking may proceed.

Once the user account has been created, the USER is informed that, in accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure shall follow these steps:

1. General contracting clauses.
2. Shipment and delivery of orders.
3. Right of withdrawal.
4. Claims.
5. Force majeure.
6. Jurisdiction.
7. General aspects of the offer.
8. Price and validity period of the offer.
9. Transport costs.
10. Payment methods, charges and discounts.
11. Purchase process.
12. Severability and suspension or termination of the contract.
13. Guarantees and returns.
14. Applicable law and jurisdiction.

1. General contracting clauses

Unless otherwise stipulated in writing, placing an order with the PROVIDER shall imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. Shipment and delivery of orders

The PROVIDER shall not send any order until payment has been verified.

Goods shipments shall usually be made through EXPRESS COURIER (the courier company name will always be indicated to the user), according to the destination freely designated by the USER.

Shipment will take place once product availability and payment verification have been confirmed.

Delivery times shall range between 2 and 6 working days, depending on the destination and payment method chosen. The estimated shipping and delivery dates will be provided prior to order confirmation.

Failure to execute the distance contract

If the contract cannot be executed because the contracted product or service is unavailable within the expected period, the USER shall be informed of the lack of availability and shall be entitled to cancel the order and receive a full refund without any cost, without any liability for damages attributable to the PROVIDER.

The PROVIDER shall not assume any liability when the delivery of the product or service cannot be carried out because the data provided by the USER are false, inaccurate or incomplete.

Delivery shall be deemed completed when the carrier has made the products available to the USER and the USER, or their representative, has signed the delivery receipt document.

The PROVIDER shall be liable to the USER for any lack of conformity existing at the time of delivery of the order, and the USER may require correction of the lack of conformity, a price reduction or termination of the contract. In any of these cases, the USER may also claim damages where appropriate.

The USER shall have the right to suspend payment of any outstanding part of the purchase price until the PROVIDER fulfils the obligations established in this contract.

It is the USER’s responsibility to verify the products upon receipt and state all justified reservations and claims on the delivery receipt document.

In the event that the contract does not involve physical delivery of any product, but rather activation of a download on a website, the PROVIDER shall previously inform the USER regarding the procedure to follow for the download.

3. Right of withdrawal

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract in the case of a service provision, to exercise the right of withdrawal regulated in Article 102 of Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007.

If the PROVIDER fails to comply with the duty of information and documentation regarding the right of withdrawal, the period for exercising it shall end twelve months after the expiration date of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007.

The right of withdrawal shall not apply to the contracts referred to and listed in Article 103 of RDL 1/2007.

Any return must be communicated to the PROVIDER by requesting a return number through the form provided for this purpose or by email at kasasverse@gmail.com, indicating the corresponding invoice or order number.

If the return is not made in the original delivery packaging, the PROVIDER may charge the USER an additional cost, informing them beforehand through the same communication channel used.

Once the USER has received the return number, they shall send the product to the PROVIDER, indicating this number in the shipping document, with transport costs borne by the USER, to the address of KASASVERSE, S.L.U., Calle Herrador Nº 7, Pta. B, 38.683 Santiago del Teide, Santa Cruz de Tenerife.

4. Claims

Any claim the USER considers appropriate shall be attended to as soon as possible and may be made at the following contact addresses:

• Postal address: KASASVERSE, S.L.U., Calle Herrador Nº 7, Pta. B, 38.683 Santiago del Teide, Santa Cruz de Tenerife
• Telephone: 636422709
• Email: kasasverse@gmail.com

5. Force majeure

The parties shall not incur liability for any failure due to force majeure. Fulfilment of the obligation shall be delayed until the force majeure event ceases.

6. Jurisdiction

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any provision of these Conditions is considered null or impossible to fulfil, the validity, legality and enforceability of the remaining provisions shall not be affected or modified in any way.

The USER declares having read, understood and accepted these Conditions in their entirety.

7. General aspects of the offer

All sales and deliveries made by the PROVIDER shall be understood as subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of KASASVERSE, S.L.U. or to what is stipulated herein shall have effect unless expressly agreed in writing and signed by the PROVIDER, in which case such specific agreements shall prevail.

8. Price and validity period of the offer

The prices indicated for each product or service include the Canary Islands General Indirect Tax (IGIC) or other applicable taxes. Unless expressly stated otherwise, these prices do not include shipping, communication, handling or any additional services related to the purchased product.

The prices applicable to each product are those published on the website and expressed in EURO currency. The USER assumes that the economic valuation of some products may vary in real time.

Before making the purchase, the USER may check online all details of the quotation: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase amount. Prices may change daily until the order is placed.

Once the order has been placed, prices shall remain fixed regardless of product availability.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the business name informed at the time of the order. The invoice may be downloaded in PDF format by accessing the website management panel with the user account. If the USER wishes to receive it by email, they must request it through any means made available by the PROVIDER, being informed that this decision may be revoked at any time.

For any information regarding the order, the USER may contact the PROVIDER’s customer service telephone number 636422709 or by email at kasasverse@gmail.com.

9. Transport costs

The prices published in the store do not include shipping or communication costs, installation or download, or complementary services, unless expressly agreed otherwise in writing.

Shipping costs will be calculated at the time of saving the basket or quotation, since they are calculated according to the weight of the products and the delivery address. The price will be communicated to the customer through the corresponding communication channel.

10. Payment methods, charges and discounts

The PROVIDER is responsible for economic transactions and enables the following methods of payment for orders:

• Credit card
• PayPal
• Bizum

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, secure page data entry, firewalls, access control procedures and cryptographic mechanisms, all with the purpose of preventing unauthorised access to data. To achieve these purposes, the user/customer accepts that the provider may obtain data for the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction considered illegal by credit card brands or the acquiring bank, or which has the potential to damage their goodwill or negatively influence them.

Under card brand programmes, the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder is prohibited.

11. Purchase process

Any product from our catalogue may be added to the basket. The basket will only display the items, quantity, price and total amount. Once the basket has been saved, taxes, charges and discounts will be calculated according to the payment and shipping details entered.

Baskets have no administrative link; they are simply a section where a quotation may be simulated without commitment from either party.

From the basket, an order may be placed by following these steps for proper formalisation:

1. Verification of billing details.
2. Verification of shipping address.
3. Selection of payment method.
4. Place order (purchase).

Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER confirming the order placement.

Orders (purchase requests)

Before order confirmation, information regarding the order status and approximate shipping and/or delivery date will be provided.

12. Severability and suspension or termination of the contract

If any of these terms and conditions are considered illegal, null or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, when the USER fails to comply with the obligations established in this contract or any legal provision, licence, regulation, directive, code of practice or policy applicable to them.

When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy available to the PROVIDER.

13. Guarantees and returns

Guarantees shall comply with the provisions regulated in the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

14. Applicable law and jurisdiction

These Conditions shall be governed and interpreted in accordance with Spanish legislation in all matters not expressly established herein. Any dispute arising from the provision of the products or services subject to these Conditions shall be submitted to the Courts and Tribunals of Santa Cruz de Tenerife, at the place of fulfilment of the obligation or where the property is located if it concerns real estate.